All of our jewelry is made to order. Once we receive your order we will immediately get started on it. However every piece of jewelry is hand made one at a time with love. It will take 2-3 weeks before your order is shipped unless the description of your purchase says otherwise. If you need your order a bit faster than that then please feel free to contact us. Every item is shipped Priority with insurance and tracking for $8.00.
*Holiday Shipping - Any item ordered in November (at any location or online) will take longer than normal to ship. However, we will be sure to get it in the mail by the Christmas delivery deadline. If you need it sooner please be sure to reach out to us, especially if it is an international delivery. Any item ordered after December 6th will not ship until January.
* Christmas in July Sale takes 4-5 weeks to ship due to the high volume of sales.
At Sophie Grace Maui we use several kinds of Semi-Precious Stones, Fresh Water Pearls, Seashells, Coral and a variety of metals. Because Maui isn't home to many Semi-Precious stones we buy ours from all over the world. We do however find most of shells right here on the sandy beaches of Maui. And though our Red Coral is from Japan our Pink Coral is from Hawaii. In both cases the coral is recycled. We like to buy old jewelry and take it apart in order to incorporate authentic Coral branches into our designs. The majority of the jewelry that you see on our website is done in 14K Gold Filled metal. If we are using Vermeil or Gold Plating in a particular piece we will mention it in the description. We also offer most of our jewelry in 14K Gold and Sterling Silver as well upon request. All Semi -Precious stones, coral and shells are one of a kind and will arrive with it's own uniqueness and not exactly as the one photographed.
We love and encourage custom orders at Sophie Grace Maui. If you see a design on either our website or our social media pages that you want to tweak it's probably not a problem at all. And if you want to completely start from scratch we can probably arrange that too. Just send us an email with what it is your heart desires and we will let you know if we can create it. Once the concept has been agreed on we will send you photos along the way for your approval. And if it's an idea that is totally beyond our ability then we will try and point you in the direction of somebody that can accommodate you.
We do not accept returns, especially on custom orders. However we are more than happy to exchange your item for a piece that you love of equal or lesser value. If all else fails a credit will be issued until you come across a design that you just have to have.
Our jewelry is made to last but nothing is indestructible. So if you should find that your favorite piece of Sophie Grace jewelry needs some love and attention then just let us know. This includes all chain, claps, construction and wire wrapping. It does not include the breaking of semi-precious stones, coral, shells and shark teeth. If one of those items should break we will do our best to replace it but we cannot put a guarantee on mother nature or that the exact item will be in stock. Broken Sharks Teeth & Coral will have a replacement fee.
To have your item repaired simply add the repair to your cart here...
We do ask that you send your item USPS with tracking and insurance as we can not be responsible for lost packages. Please do not mail your item back in a letter envelope. Once your item is as good as new we will ship it back to you. Construction repairs can take up to 3 weeks, items with component replacements can take longer. Please do not drop off your repairs at the kiosk.
Like anything else we are more than happy to customize sizing. The current sizes of our necklaces are listed on each description. As for the bracelets average is typically 7.5 inches depending on the design. Large would be 8 inches and small would be 7 inches. If you tend to not fit in any of those categories then please let us know in the comment section at check out.
Pre-sales are something that we offer on our Facebook page only during the holidays and every once and awhile. Pre-sales happen on items that are not on our website so make sure to friend us on Facebook to be included. During a pre-sale we will post photos of some of our most popular shop items at a deeply discounted price. However to take advantage of this discount you must be patient. Because of the nature of the sale and the popularity of the items these orders will take 4-8 weeks to ship.